Return Policy

At K&P Diamond, we strive to ensure your complete satisfaction with every purchase. Please review our return policy carefully before making a purchase:

1. Diamond Mountings:

All diamond mountings, once ordered, are subject to a 30% restocking fee if returned.

2. Natural Diamonds:

All natural diamonds listed on our site are not returnable. We encourage you to carefully review the diamond specifications and ask any questions before making your purchase.

Only certain NATURAL diamonds that match our preferred specifications are eligible for our Trade In Program*.

3. Lab-Grown Diamonds:

Similarly, all lab-grown diamonds listed on our site are not returnable. Please make sure to thoroughly research and understand the characteristics of lab-grown diamonds before making your selection.

4. Ready-to-Wear Jewelry:

Ready-to-wear jewelry items are eligible for returns within one week of receiving your order. After this period, a 30% restocking fee will apply if the item is returned, unless a resizing of the product was requested, in which case the 30% restocking fee will still apply.

Return Process:

To initiate a return, please contact our customer service team within the specified return period. Returns must be authorized and shipped back to us in their original condition, with all packaging and tags intact. Once we receive and inspect the returned item, we will process your refund minus any applicable restocking fees.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

Non-Returnable Items:

Please note that custom orders, engraved items, and special orders are not eligible for return or exchange.

Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at kpdaiphatjewelry@gmail.com or direct call 7147053792.